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We are here to answer all of your most frequently asked questions to ensure your shopping experience with us is seamless and enjoyable. If you have any additional queries, please do not hesitate to contact us! Now, let's dive into some common questions:
We are located in Brisbane, Australia.
Due to hygiene reasons, we do not accept the return or exchange of hair accessories. Please choose carefully when making a purchase.
Standard shipping typically takes 5-7 business days and international delivery can take upto 12 days.
Once your order is shipped, we will send you a confirmation email with a tracking number so you can monitor its progress.
Yes, all our hair accessories are made from safe, non-toxic materials suitable for children. However, always supervise young children when using accessories.
Please contact our customer service within 48 hours of receipt with photos of the item. We will resolve the issue promptly.
To keep them looking their best, avoid exposing accessories to water, heat, or harsh chemicals. Gently clean with a damp cloth if needed.
You can reach through our contact form on the website.